Return and Refund Policy

Thank you for choosing to shop with us! Please read our Return and Refund Policy carefully to understand how refunds are managed for digital products.

Digital Product Policy

Our digital products (such as e-books) are non-refundable due to their nature. Once a digital file is purchased and accessed, it’s considered "used," and therefore, cannot be returned. We appreciate your understanding that digital content is different from physical goods, where returns can be more straightforward.

Please note: By completing your purchase, you agree to this policy.

Exceptions to the No-Refund Policy

We are committed to delivering high-quality products. In certain cases, we may offer refunds or credits in your store account if:

  1. File Corruption or Download Issues: If the purchased file is corrupt, incomplete, or there are persistent download issues after multiple attempts.

  2. Wrong File Delivered: If an incorrect file is sent or the purchased product differs from what was advertised.

  3. Unauthorized Duplicate Purchase: If you accidentally purchased the same digital product twice within a short period. (Please contact us with details to verify this.)

Note: Refunds or credits are issued at our sole discretion. For situations not mentioned above, please reach out, and we’ll do our best to assist you.

Requesting Support or a Refund

If you believe your purchase qualifies for an exception, follow these steps:

  1. Contact Us: Email us at [Your Email Address] or use the Contact Form on our website within 7 days of purchase. Include your order number, a description of the issue, and any relevant screenshots or evidence.

  2. Resolution Process: We will review your request within 2-3 business days and contact you with a solution. In most cases, issues can be resolved by re-sending the digital product or providing troubleshooting steps.

  3. Refund Method: If approved, refunds will be issued to the original payment method or as store credit, depending on what’s possible.

Important Notes

  • No Refunds for User Error: Refunds are not issued for reasons like incorrect purchases, dissatisfaction with the content, or technical issues unrelated to the product itself (e.g., device incompatibility).

  • Final Decision: We reserve the right to make the final decision on all refund requests.

Contact Information

For any questions about this policy, please contact us at:

  • Email: edofy.shop@gmail.com
  • Phone: +44-7928-999-042
  • Business Hours: 24/7

Thank you for understanding our policy and for your support! We’re here to provide you with the best experience and value for your digital purchases.